Company Mission
- Our Client manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
- A bachelor’s degree or equivalent degree with relevant experience
- Ideally this position requires someone who is a fairly knowledgeable & experienced on hands-on implementation and troubleshooting on products.
2. Experience
- 3-4 years relevant in on the above product line
- Experience in working in Network Operations/ Technical/ Support
- Logical approach to problem solving able to think ‘out of the box’
- Good experience with Customer engagement required
3. Other Key Skills or Product Knowledge
- Avaya Server Platforms like S8300, S8400, S8500, S8700, S8800 and Avaya Aura Contact Center 6.2.
- (Server Models, IP Port networks, Media Gateways and IP Cards) troubleshooting methods and techniques.
- Understanding of IPSI, CLAN and MEDPRO functionalities and troubleshooting methods and techniques.
- Hands on experience on Nortel CS1000 Release 6.0/7.0/7.5
- Hands-on experience on Inbound IVR (Avaya Voice Portal), Outbound IVR (POM), Avaya CTI (Avaya Aura CCT, Aura Agent Desktop Application)
- AVAYA reporting systems – BCMS / BCMRD /CMS, DNIS/ANI,VDN, Vector , Split , Skill and announcements, wall Boards and CMS data items, Backup methods of CMS.
- Hands-on experience on System Manager & Session Manager
- ACD, Voice networking skills
- IP telephony, H.323, SIP,
- Quality Assurance (Avaya WFO / Avaya Call Recorder)
- Experience on Avaya IQ
- Strong VOIP Fundamentals & Hands on Exposure
- Absolutely delivery orientated – commitment to deadlines
- Independently motivated, able to work without direct management instruction
- Energetic, commitment, drive, tenacity to achieve key objectives
- Passionate about their work
- Willing to work in shifts
C. Additional Information
1. Behavioral/Interpersonal Skills
- Good interpersonal skills and able to comfortably interface & communicate with customers from a variety of cultures & backgrounds from around the world.
2. Impact and Accountabalities
- Measurable impact on Customer Satisfaction through effective technical support to high impact installations and troubleshooting
- Contribute to technical up skilling by training NOC and field engineers
Gurgoan Upper Limit – 5.5 to lacs (Fixed & Variable)
If this Job interests you and would like to have more clarification Kindly get in touch with sandya@crystalconsultants.in09885255055
