ROLE PROFILE: TECHNICAL MANAGER
REPORTS TO Operations Director
WORKS WITH
Directors; Group Technical Manager; Project Co-coordinators and Project Managers; Studio/Production Managers; Production;
Mission
To be respected as the preferred packaging brand Implementation agency
Purpose
To provide client specific packaging graphics solutions, which enable true client satisfaction through the consistent delivery of intelligent and responsible solutions, perfect quality and inspiring levels of service.
To revolutionize the packaging graphics sector.
Values
- We put quality at the heart of everything we do
- We passionately exceed client expectations
- We have a can do attitude
- We always look to work smarter
- We are honest, responsible, considerate and professional
- We are all individuals and together we make a great team
- We are ethically responsible
ROLE & CONTEXT
- To help Tag deliver the best Retail packaging to market and to our clients customers
- To ensure that Tag pac remains at the forefront of on press file performance of Tag products in market.
- Within each discipline, the process of pursuing Quality, Efficiency, Economics and Optimization should be adhered to.
- To support the business to both work with, collaborate and develop technical excellence within Tag and Tags clients
- To be pro-active and therefore anticipate and rectify issues at project outset before they become a problem and to drive the best result from any print process.
- To be an educator and to be respected and trusted from creative design facility to print production facility.
- Assist, when required, the Project Managers/Coordinators with the quality of their inputs and help them to provide a more comprehensive brief from a technical, colour separation and print perspective.
NEED TO ACHIEVE
Client & Customers :
- Deliver the highest quality demanded by the Tag standard in every piece of work produced
- Always be the technical face of Tag, as and when required, for our clients and assist our clients with bringing quality inputs to Tag in order to assist with efficient high quality production of their files.
- Develop strong relationships with each of the major print groups working with Tag.
- Ensure that there is a Tag Representative at all print runs where reasonably requested by the clients. Train others on Print Run attendance needs.
- Develop & maintain a strong relationship with the client, creative agencies, print suppliers and team-mates.
- Develop and maintain a great understanding and appreciation of the clients brands and clients customers
- Develop and evolve methodologies to remove client frustrations and enhance the user experience
- Surpass client expectations and focus on achieving a great result at every stage of the production process from creative to finished product.
- Offer daily support to the team and supply-chain
- Work closely with print suppliers to understand their ways of working and continue to build strong relationships.
Commercial & Administration
- Build and maintain brand understanding
- Ensure that Tag become the first choice for on press expertise and are seen by the print supply base and clients as excellent mediators, technicians and professionals on press.
- Always strive for the most optimized solutions available within all aspects of the Business
- Maintain and build comprehensive print specifications and profiles
- Keep abreast of technology both in graphics production, print, inks, colour, structure, packing and materials.
- Ensure Mac operators have all they need everyday to execute technically excellent packaging pre-press
- Drive and carry out any trials, tests or research in order to benefit projects, maintain quality and reduce cost
- Maintain training of operators and other production members in print process , colour, materials and packaging structure.
Communication
- Drive technical meetings with other suppliers outside of specific projects Assist clients and Tag project managers to drive technical communication through projects and to make sure that information is captured and shared in a timely manor to the relative agencies and suppliers involved in the project.
- Report feedback in a pro-active manner to Directors
- Produce comprehensive technical project reports and share them to the relevant team-mates
NEED TO KNOW
Skills & Knowledge
- Have total understanding of colour communication.
- Know and understand the clients organization and market
- Ability to juggle numerous tasks at once and deliver all effectively
- Be an ambassador of both Tag and the client at all times.
- Understanding of Tags internal working processes
- Full knowledge of all print processes, production methodologies and packaging formats. There is an expectation that the knowledge of a Tag technical manager and desire to share it will surpass expectation in all respects.
- Works as a strong team player and diplomat
- Experience of communication at many levels with different types of people is essential
- Has experience of trouble shooting and finding solutions in pressured environments.
- Report writing experience is essential
- Be able to look and act professional at all times (business and social with clients)
- Willingness to become the champion of the clients business and an educator of graphics implementation and packaging production.
- Display confidentiality at all times with regards to Tag and client business
Qualifications
Relevant qualification – specific recognized courses. BPIF, C&G 2450 or degree.
Experience
3+ years experience in packaging print production environment. 3+ in packaging graphics implementation. Client facing experience essential.
NEED TO BE
Core Competences
- Technically superb
- Communication written & oral
- Team working
- Influence
- Energy
- Leadership
- Conflict Management
- Drive and Motivation
- Commitment
- Business Understanding
- Judgement and Decision-Making
- Planning and Priority Setting
- Continuous Improvement and Learning
MEASUREMENT OF SUCCESS
- High satisfaction rate with clients, creative agencies and printers (always exceed expectations / high client satisfaction survey)
- Up to date knowledge of all technologies
- Support to team members (reliance and referrals)
- Ability to live by and communicate Tag values (subjective)
- Delivery of the highest quality demanded by the Tag standard in every piece of work produced
- Commendations from Printers/Clients
- Ability to train team members in all areas of the printing process.
