About Client : Our client is a British multinational telecommunications services company. It specialised in servicing large corporates, governments, carriers and resellers and its services included managed voice, data and IP based services. It had operations in Asia Pacific, Europe, India, the Middle East & Africa and North America.
Job Title : Consultant – Service Reporting
Location : Bangalore
No. of Positions : 4
Role Purpose: Design, develop and produce service performance report for external and internal consumption.
Key Accountabilities:
- Design and develop Service Performance Report in accordance with internal standard and customer needs
- Collate and analyse required data from different sources.
- Produce service reports in predefined format on a periodic basis, making sure that quality standards are consistent.
- Co-ordinate with responsible functions to ensure that the data collected and presented in the reports is correct and accurate.
- Trend Analysis to identify recurring service issues. Highlight these issues to the Service Manager and customer to carry out in depth investigation to support resolution wherever possible.
- Meeting deadlines and delivering the reports on time.
If anybody interested (OR) any referrals then please share profiles to mailto:surya@crystalconsultants.in OR reach me on 9866178034 for more details.
