JOB DESCRIPTION:
POSITION:Branch Operations Manager – Liabilities
REPORTS TO: Branch Manager – Liabilities
LEVEL/GRADE: EM2 Plus (Assistant Manager) / EM3 (Deputy Manager)
PURPOSE: To ensure high quality delivery of all banking services and products to our clients in a fair and transparent manner
LOCATION: At any of the branches in Tamil Nadu, Karnataka, Madhya Pradesh, Chhattisgarh, Gujarat, Rajasthan and Maharashtra.
RESPONSIBILITIES
1.Manage a team of branch operations staff (Teller/Customer Support Officer) and ensure smooth running of the branch.
2. Ensure compliance to banking guidelines, quality framework and audit requirements.
3. Authorize all transactions posted by the Teller and other operations staff and ensure timely and error-free transactions.
4. Ensure that all relevant notices and displays are updated in the branch as per RBI requirements.
5. Ensure safe custody of all stationery, account kits, cheque books, forms etc and timely updation of all relevant registers.
6. Ensure compliance with KYC, AML, audit and other regulations in all branch banking operations.
7. Facilitate cross-sell of savings and investment products to clients to meet branch objectives.
8. Delivery of high standards of customer service and relationship management to clients to enable retain them
QUALIFICATIONS: Any graduate
AGE GROUP: 27-35 years
TOTAL YEARS OF EXPERIENCE: 5 – 8 years
YEARS OF RELEVANT EXPERIENCE: 3+ years
INDUSTRIES: Banking, Business Correspondent Services
FUNCTIONS: Sales, Relationship Management, Training
DESIRED EXPERIENCE: The applicant should have experience in appointing franchisees/distributors from a financial services/banking background.
He/she should have experience in the local market and should have covered nearby suburbs, towns, villages.
LINGUISTIC PROFICIENCY: Fluency in regional language of the state applying for. Ability to speak in other regional languages would be an added advantage.
If interested please share your profiles to mailto:prabhakar@crystalconsultants.in
Thanks & Regards,
David Prabhakar
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Crystal Consultants
( +91 (40) 40038252 | +91 98491 68034
PLOT NOT 85, P&T COLONY, BEHIND Navajeevan HOSPITAL,VIKRAMPURI,NEAR SECUNDRABAD CLUB, SECUNDRABAD-500009
